The Financial Basics Foundation Limited (“us”, “we” or “our”) take your privacy seriously, and we are committed to protecting your personal information.
This Privacy Policy sets out how we collect, use, store and disclose your personal information, as well as:
- how you can access the information we hold about you and ask for that information to be corrected; and
- how you can make a complaint about the way we have handled your personal information.
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may, from time to time, review and update this Privacy Policy to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing legal environment. We will publish any changes to the Privacy Policy to our website, and encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether the information or opinion is recorded in a material form or not.
Our functions and activities
Our functions and activities include the development/creation, delivery and promotion of financial literacy education courses, initiatives and programs, including the Financial Basics Academy online courses and ESSI Money online financial literacy game; professional development courses for educators; research and general advancement of financial literacy education in Australia.
Types of information we hold
The personal information we collect and hold may include:
- your name;
- your state and postcode;
- your phone number;
- your email address;
- your year of birth;
- information about your place of employment and / or study;
- information about your employment (for example, your role);
- information about your participation and/or progress within one or more of our programs;
- feedback and survey responses as a result of participation in one of our programs;
- your IP or server address;
- your general locality;
- the date and time of your visit to our website;
- information about the device and internet connection you use to visit our website;
- information about the pages you visit on our website; and
- other standard web log information.
How we collect personal information
We collect personal information in a variety of ways. These include when you:
- sign up to become a member of the Financial Basics Foundation;
- register to participate in one of our programs;
- engage in our promotion of our programs to you or your school / organisation;
- engage in correspondence with us, including via email, telephone calls, faxes and face to face meetings;
- complete paper and / or web-based forms; and
- access our website..
We only collect personal information where that information is reasonably necessary for, or directly related to, one or more of our functions or activities.
Wherever possible we collect information from you directly. However, in some circumstances we may also collect your personal information from third parties such as your school/organisation, employer or parent/carer.
Consequences if we do not collect your personal information
If we do not collect your personal information, you will be unable to fully participate in our programs, including the online courses and ESSI Money game.
Sensitive information
‘Sensitive information’ means information relating to a person’s:
- racial or ethnic origin;
- political opinions;
- membership of a political association;
- religious beliefs or affiliations;
- philosophical beliefs;
- membership of a professional or trade association;
- sexual orientation or practices; or
- criminal record.
Financial Basics Foundation does not request, collect or store sensitive information or government identifiers such as your tax file number or Medicare number.
Our website
Generally we only collect personal information from our website where a person chooses to provide that information (for example, in submitting a web form).
No attempt is made to identify you through your browsing other than in exceptional circumstances, such as an investigation into the improper use of the website.
The Financial Basics Foundation makes use of third-party sites, which may include iQualify, ESSI Money Game, Facebook, YouTube, HubSpot, SurveyMonkey, Twitter, LinkedIn and Google Analytics, to deliver some functionality of the website. These third parties may capture and store your personal information outside Australia. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those third party sites, and have no control over or rights in those sites. The privacy policies that apply to those other websites may differ substantially from this Privacy Policy, so we encourage you to examine each party’s privacy policies and make your own decisions regarding their reliability.
Similarly, the Financial Basics Foundation website also contains links to other websites. We are not responsible for the content and privacy practices of other websites and encourage you to examine each website’s privacy policies and make your own decisions regarding their reliability.
ESSI Money
Specific privacy and technical information about ESSI Money is available on the ESSI Money Game – Education Department ‘safelist’ information page.
Use and disclosure personal information
We collect, hold, use and disclose your personal information so that we can effectively undertake our functions and activities as described above, and for purposes that include the following:
- to allow you to participate in our programs;
- to respond to your inquiries and otherwise provide customer support;
- to conduct research;
- to distribute newsletters;
- to deliver our programs to individuals, schools and other organisations;
- to support, upgrade and change our programs, resources and initiatives;
- to obtain comments and feedback on, and evaluation of our programs, resources and initiatives;
- to record statistical data for reporting, research and marketing purposes;
- to provide direct marketing, including in the form of emails, SMS, mail or other forms of communication, about programs, resources, initiatives, services or special offers (such as those offered by our sponsors and corporate partners). You may opt out of receiving marketing materials by contacting us using the details set out below, or by using the opt-out facilities provided (e.g. an unsubscribe link) and
- to manage your registration on our website.
Disclosure to third parties
The third parties that we may disclose your personal information to, or who may collect personal information on our behalf, include but are not limited to:
- your school/organisation;
- our sponsors and corporate partners;
- our related companies and other entities;
- our legal, financial and other advisors;
- our service providers such as technology providers;
- suppliers and other third parties with whom we have commercial relationships (for example, for research and programs directly related to one of our functions);
- with your express consent, any organisations for any authorised purpose that directly relates to one of our functions; or
- where we are required or authorised by law.
We will ensure that appropriate protections of your personal information are in place with these third parties. This includes ensuring that research we commission involves the collection of de-identified (anonymised) data.
Disclosure to overseas recipients
We may disclose personal information outside of Australia to certain IT service providers, including Hubspot and Brevo, located in the United States and the European Union.
When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with Australian Privacy Law.
Web traffic information is disclosed to Google Analytics when you visit our websites. Google stores information across multiple countries. For further information see Google Data Centres and Google Locations.
Storage and data security
We take all reasonable steps to protect the personal information held in our possession against loss, unauthorised access, use, modification, disclosure or misuse. The Financial Basics Foundation will take seriously and deal promptly with any accidental or unauthorised disclosure of personal information.
Storage of personal information (and the disposal of information when no longer required) is managed in accordance with this Privacy Policy. When the personal information we collect is no longer required, we delete or destroy it in a secure manner.
Our staff are required to respect the confidentiality of personal information and the privacy of individuals.
We have implemented steps to protect the personal information Financial Basics Foundation holds from misuse, loss, unauthorised access, modification, interference or disclosure by use of various methods including locked storage of paper records and passworded access rights to computerised records.
We have a data breach response plan, which we would follow in the unlikely event of a privacy or data breach.
We hold most information in our computer systems and take reasonable steps to protect your personal information from misuse, interference, loss and from unauthorised access, modification or disclosure. We have a range of physical and technological measures in place such as:
- restricting access to our computer systems and physical records to authorised persons and preventing users from accessing information they have no need to access;
- using firewalls and other network security measures; and
- requiring unique passwords for access to our systems.
We take reasonable steps to destroy or permanently de-identify your personal information if it is no longer needed for any purpose. If we inadvertently come into possession of personal information that is not relevant to our functions or activities, we will dispose of that information.
Access and correction
We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date.
You are able to access and correct some of your personal information by logging into your member profile through our website, or by contacting us using the details outlined in the ‘How to contact us’ section below.
Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
Privacy complaints
If you have a complaint about the way we have handled your personal information, you may contact us using our contact details set out at ‘How to contact us’ below.
If you make a complaint, we will acknowledge receipt of your complaint within 2 business days, and endeavour to provide a written response within 20 business days.
Changes to our Privacy Policy
We may update this Privacy Policy from time to time and will publish the most up to date version on our website.
How long will the Financial Basics Foundation keep my information?
Your personal information will be de-identified or destroyed once it is no longer required for any use or disclosure outlined under this Privacy Policy, or otherwise not required to be retained by or under an Australian law or court/tribunal order.
How to contact us
Phone: 0433 477 323
Email: info@financialbasics.org.au
Mail: Financial Basics Foundation C/ Level 10, 12 Creek Street, Brisbane, Qld 4000
Effective Date: [1 June 2023]